Operations Manager – Western Canada

Location: Edmonton, AB

With over 292 restaurants across Canada and 12 oversea, Thaï Express is leading Thai quick-service restaurant in North America. Our success is rooted in combining traditional Thai cuisine with new-world design and flavors.

We are now looking for a Regional Supervisor for Western Canada and based in Edmonton to ensure the day-to-day operations of the stores, in respect of the corporation’s vision regarding business strategies, operations and marketing. The Regional Supervisor will support the Franchisees, Vice-President, as well as internal partners to ensure the overall success of the organization.

Primary responsibilities:

• · Day-to-day supervision of stores (30 stores in West Canada) to ensure the rules and procedures of the Operations
• Manual are in practice;
• · Provide feedback and assessment of the stores under supervision by submitting
• monthly QSC reports;
• · Responsible for ensuring the quality of the brand at the store level, including
• compliance in purchasing, marketing activities and daily operations;
• · Must be proactive and show strong leadership skills in providing ideas and solutions to
• the operations of the store;
• · Communicate regularly with franchisees to relay all pertinent information related to the operations of the stores;
• · General administrative tasks and special projects as required.

Education/Experience:

• · College Degree in management;
• · 3 years restaurant experience;
• · Microsoft office basic knowledge.

Other Qualifying Skills and/or Abilities:

• · Demonstrated ability to work in a fast paced environment;
• · Positive, professional attitude and the ability to take initiative;
• · Proficient with Microsoft Office Suite;
• · Demonstrated organizational skills and ability to multi tasks;
• · Demonstrated ability to prioritize, by meeting deadlines and paying attention to details;
• · Proven ability to communicate to Franchisees and clients;
• · Proven strong problem solving skills and results oriented;
• · Must be client-focused and service-oriented;
• · English spoken and written;
• · Available to work weekends or evening;
• · Able to travel across Canada and overseas occasionally.

Company provides:

· Car, laptop (surface), Iphone.